Q. Where is my receipt/ invoice?
A. In your email. Upon completing registration you will be directed to a confirmation screen. A copy of this confirmation is also automatically emailed to the address listed in your attendee profile. This confirmation serves as your receipt of payment OR as an invoice for a balance due. So you can search your inbox, the email comes from our registrar, Kimberly Brand. If you have strict spam filters, your confirmation may have been intercepted. Still can’t find it? Email Kim at email@example.com to request a copy.
Q. To whom do I make my check payable and where is it mailed?
A. Make your check payable to University of Florida Leadership & Education Foundation, Inc. (UFLEF, Inc.) and mail to:
Attn: ACES Conference Registration
PO Box 110750
2311 Mowry Road, Bldg. 78
Gainesville, FL 32611
Q. What is UFLEF, Inc.’s Federal ID number?
Q. Can I register more than one person at a time?
A. Yes, once you complete the first registration profile, you will have the option to add an additional registration. If paying by check for multiple attendees, your organization may send one check with all participant names attached.
Q. I started my registration but was interrupted, am I registered?
A. No. Your registration is not complete until your form of payment has been submitted. (If sending a check or deferring payment, you are considered registered so long as the “check” or “invoice” option has been selected and submitted.) Registration is complete once you arrive at the confirmation screen and receive a copy of the confirmation in your email.
Q. Am I able to add items (i.e., tours, guest fees, workshops) to my registration after I register for the conference?
A. Yes, email Kimberly Brand and communicate the addition you would like to make. If space is available, she will add that item to your registration. If you will be paying the fee for the added expense using a different form of payment than was used to pay the original registration fee, call Kim directly at 352-294-3576 and provide your new payment information. Once she updates your registration profile, you will receive an updated registration confirmation in your email.
Q. My organization will not pay for the total conference fee. Can I use multiple forms of payment on my registration?
A. Yes. Once you arrive at the payment screen when registering, adjust the “Amount to apply to this payment” to reflect the amount of the first form of payment, complete the process and click the "Continue" button at the bottom of the page. Your first payment will be processed and the amount will automatically update to reflect the new “Balance Due”. Delete the payment information you previously entered, input the new information and click the "Continue" button at the bottom of the page.
Q. I work for a government agency that restricts when I can pay the registration fee. Can I register now and defer payment?
A. Yes. In order to defer payment, select the “invoice” option when prompted for payment. This will allow you to register your attendance while providing the flexibility to pay at a later date. You may also contact the UF/IFAS Office of Conferences & Institutes at 352-392-5930 with Credit or P-Card information once travel funds are authorized. Note: In order to qualify for reduced registration fees, payment must be submitted before the applicable fee deadline expires.
Q. I need a letter of invitation to complete my visa paperwork. How do I request one?
A. Please complete the Invitation Letter Request Form. Your letter will be emailed to you as a PDF. Due to processing time and expense, hard-copy letters will not be provided.
Q. I need to cancel my registration. What are my options?
A. Email our registrar, Kimberly Brand, and provide a written explanation no later than Thursday, November 10, 2016. A processing fee will be deducted from all conference registration refunds. If you have a colleague who wants to attend in your place, you may substitute your registration*.
Q. How do I replace my registration with a substitute attendee?
A. Email our registrar, Kimberly Brand, with your information and the name & full contact information of the person substituting for you, including their affiliation, address, phone number, and email address, as well as their request for specific tours and workshops, and any special dietary needs. All substitutions are subject to a $25 administrative fee, plus any additional fees due to a difference in registration categories.
*Note: Speakers cancelling or substituting must also contact Kristin Zupancic immediately at firstname.lastname@example.org or 352-294-3582.
Still have questions? Please contact the UF/IFAS Office of Conferences & Institutes at 352-392-5930.